Policies

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Policies

Terms & Conditions

  • The following terms and conditions, apply to all visitors and users of the website.
  • Sifat can change, revise, modify the terms and conditions of the website at any time.
  • This website will be used for the sole purpose of purchase/ enquiry of Sarees dupattas dress materials as exhibited on it .
  • If you do not agree to any of the terms and conditions or changes made from time to time, kindly do not use this website.
  • All the terms and conditions are as per the Indian laws.
  • All disputes are subject to Varanasi jurisdiction.
  • All materials images and content is the sole property of Sifatbanaras.
  • Sifat Banaras is the sole beneficiary of this website.

Cancellation

  • All our products are handmade so a little bit of inconsistency has to be ignored.
  • As we are committed to give you the best quality products, therefore each and every piece of ours undergoes stringent quality check at every stage of the weaving process.
  • We at sifat are committed to provide a pleasant, hassle free online hopping experience.
  • Thus our cancellation, return and exchange policy is very simple and transparent.
  • Orders can be cancelled within 24 hours.
  • In that case your payment will be refunded back to your account in the next 15 days, after deducting transaction charges.
  • 2.9% for domestic and 3.75 for international.
  • Orders of Yardeges cannot be cancelled once they are cut.
  • An email will be sent to you once your order is shipped, therefore if the product is couriered then it cannot be cancelled.
  • Orders are shipped in 2 or 3 working days.
  • All Sarees and dupattas that has been tassled, on which fall and pico has been done will not be cancelled.
  • Please note: There may be flight or noticeable variation in the colour of the product from the actual item. It occor due to the texture of the fabric, varied lightening conditions and different screen size. So we use the name of the family of colours along with the specific color name for greater clarity.
  • Colour variation will not be a reason for exchange or return.

Terms and conditions for return/exchange

* yardages once sold are not eligible for return or exchange

* sarees dupattas which have being ordered with fall, edging , and tassels are not eligible for return or exchange

If you are not satisfied with fall or edging, refund will be given but it will not be considered a defect of the product

Individual pieces of sets are not eligible for exchange or return

In case you are not satisfied with the product please inform us straight away at ‘info @ sifat/banaras’ in the next 24 hours ,Also give us the details and reason for the same
We shall review and ask you to send the product back

The returned items will be accepted only if they are in their original packaging that includes tags, boxes invoices, bags.

The product will not be accepted if it is used, washed, damaged or soiled, has make up stains,altered and is not in its original condition as per our policy.
Therefore the return will not be processed and sifat banaras has the right to sent back the item to you

There is no pickup service offered by us currently

The aur exchange item must reach us within eight days

We can only sure timely dispatch. Any delay in delivery by the courier service is not our responsibility .We cannot give an estimate of the delivery time .Exchange or refund will not be applicable due to the delay of the product
Sifat Banaras will not be held responsible for any failure of timely delivery due to natural unforeseen calamities like fire floods etc

We will not be responsible for any delay in international shipments getting stuck in custom clearances ,duties,taxes etc

For certain remote areas the courier service may levy extra charges for shipping , the customer however will be duly informed of extra surcharge before the payment process.

For international orders courier charges will be calculated separately at the time of checkout.

The order will be duly delivered at the address and pin code mentioned by you

By placing any order from our website you undertake that all details provided by you are accurate

Please note there may be slight or noticeable variation in the colour of the products from the actual item . It occurs due to the difference in the texture of the fabric, varied lighting conditions and different types of screen type
so we use the name of the family of colour along with the specific colour name in the description for greater clarity to the customer
color variation will not be a reason for exchange or return.

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